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Known for his love of French cuisine and fine wines, Norbert spends most of his free time cooking up a storm in his kitchen. His idea of a perfect meal would be duck leg confit with a side of asparagus and a glass of California Shiraz – how upscale bistro-esque! Besides cooking, Norbert loves music. At one point, he took voice lessons and even played the oboe (an instrument that looks like a clarinet) in an amateur orchestra. What he loves most about his job is the team he gets to work with every day. Lucky for Norbert, his team loves him – and his cupcakes – back!

Besides being a jokester, Steve is a self-proclaimed sports guy. He loves watching sports of all kinds, but his favorite one to watch is baseball. A dedicated fan of the Boston Red Sox, he’s traveled near and far to see his team play – and win – against a number of rivals. Around the office, he can be counted on to keep his team in the know about what’s happening in the world, providing daily updates on the latest news stories. In his free time, he enjoys spending time with family and friends, and although he’s health conscious, he has a serious weakness for Norbert’s cupcakes.

Laid back Lyle is known around the office for his no-stress attitude and soft-spoken voice. And for being the best popcorn maker! At SureShot, he’s on unofficial popcorn duty, and no one likes when he books time off because that means they’ll have to go without their favorite salty snack. Outside of work, he loves playing and coaching hockey. He also loves spending time with his wife – who was his high school sweetheart – and their four kids. One thing he doesn’t love is social media; he avoids it as much as he can because, in his opinion, books are better than news feeds.

Rick may seem like a quiet guy at first, but don’t let that fool you. When you least expect it, he’ll start belting out the lyrics to a classic rock song, proving he can take anyone down who dares to challenge him to a karaoke battle. He’s sung in various competitions and even on TV! Besides singing, he also enjoys working on charcoal sketches and refining his photo editing skills. What he loves most about SureShot is the variety of people he gets to talk to on a daily basis. Currently learning Spanish, he also likes getting opportunities to practice his language skills with Spanish-speaking customers.

Known for his ability to fall asleep anywhere, anytime, Nick often stays up at night to brainstorm new plot twists for whatever screenplay he’s working on. He likes writing about sci-fi and horror, and he’s even sold one of his works to a Hollywood producer! Other than writing, he’s a fan of Star Wars and rock ‘n’ roll. At work, he enjoys pursuing high scores on the arcade machine in the lunch room. The most unusual question he’s ever received while on the job was, “Could a SureShot dispenser deliver perfect shots of alcohol?” His response was, “Hmm… let me just transfer you to a Service Technician.”

Notorious for her tasty treats, Mary knows her way around a hand mixer, and she could whip up a batch of brown sugar fudge in her sleep. Besides desserts, she also makes wine, either from wine kits or from grapes she’s grown herself! In the summertime, she likes to do outdoorsy stuff like hiking, camping, sightseeing, and gardening. At work, she enjoys hearing all of the different names people use when referring to the valve for our dairy dispensers; a few of the ones she’s heard so far are latch, hinge, door, gate, and the thing that controls the number of squirts.

Friends, family, and coworkers alike describe Marvin as someone who’s generous, funny, and a bit saucy. At work, he can usually be found lightening the mood by telling jokes and spontaneously breaking out into song. He’s never been shy of the limelight; one time, he even made an appearance singing on TV! During his off-time, he likes to golf, ski, and build furniture. Owning a motorcycle and an RV, he’s also become quite fond of road tripping and campfires. What he loves most about his job is that he’s surrounded by great people, so it doesn’t feel like a job at all!