What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with registering for SureParts, placing an order for replacement parts through SureParts, filling out a form, or submitting information to us through our site.
You may contact us to alter or update the PII that you have provided to us at any time. You can also request to remove your PII from our systems. We will respond to your request within a reasonable timeframe.
You may contact us to request a copy of the personal information that you have provided to us at any time. We will respond to your request within a reasonable timeframe, and provide you with a copy of your PII free of cost in electronic format, provided that the cost of production is not prohibitively high.
When do we collect information?
We collect information from you when you register on SureParts to facilitate future logins and so that you can view a history of your purchases. We collect information when you place an order for replacement parts through SureParts so that we can process the transaction and ship your order to the appropriate location. We collect information from you when you fill out the warranty registration form so that we can activate your dispenser’s warranty and provide you with efficient support. We collect information from you when you fill out the ‘Ask Us’ or ‘Contact Us’ form so that we can get in touch with you to supply you with an answer to any question you may have asked. We collect information from you when you fill out the ‘Careers’ form so that we can assess if you are a qualified candidate for a job opening and get in touch with you to schedule an interview, if applicable. Finally, we collect information from you when you fill out a ‘Calculate Your ROI’ form to monitor interest in our products and to gather intelligence on the types of businesses and locations that are showing interest in our products. Occasionally, we may use the information submitted through a ‘Calculate Your ROI’ form to get in touch with a potential customer.
How do we use your information?
We may use the information we collect from you when you register for SureParts, make a purchase through SureParts, fill out a form, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To follow up after correspondence by email or phone.
- To let you know about upcoming changes or improvements to our products and services.
We commit to asking for your additional consent before using your PII for any secondary purposes, such as advertising and marketing services.
While you are not required to provide the personal information that we request, if you choose not to do so, we may not be able to provide you with our products or services or respond to any queries you may have.
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all credit card transactions.
We do not use Malware Scanning.
We implement a variety of security measures when a user places an order, or enters, submits, or accesses their information to maintain the safety of your personal information. To make sure your personal information is secure, we communicate our privacy and security guidelines to the appropriate employees and strictly enforce privacy safeguards within the company. Such safeguards include:
- Using electronic security such as password protection and data encryption
- Storing personal information behind secured networks
- Restricting access to sensitive information to a limited number of authorized personnel within our organization who are required to keep the information confidential
- Making sure that any paper-based files are stored in locked cabinets
- Shredding or destroying paper-based sensitive information
Do we use ‘cookies’?
- Understand and save users’ preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services, such as Google Analytics, that track and aggregate this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, it won’t affect the user experience.
We do not sell, trade, or otherwise transfer to outside parties your PII, except with your consent or where it is necessary − by law, legal process, litigation, and/or requests from public and governmental authorities − to disclose your PII. We may also disclose information about you if we determine that, for purposes of law enforcement, disclosure is necessary or appropriate.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We encourage you to learn about the privacy practices of those third parties. We claim no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our website, and welcome any feedback about these sites.
We have implemented the following:
- Demographics and Interests Reporting
We, along with the third-party vendors we employ (such as Google), use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to track the aggregate behavior and interests of site visitors.
How does our site handle Do Not Track signals?
We don’t honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don’t honor them because: we do not use any mechanism for this.
Does our site allow third-party behavioral tracking?
We allow third-party behavioral tracking on our website through our use of Google Analytics. All customer data is aggregated.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the US Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
We will take the following responsive action should a data breach occur:
We will notify the users via in-site notification on our website, and by email as soon as feasible but no later than 72 hours following the detection of a breach.
Canada’s Anti-Spam Legislation (“CASL”) is a law that sets the rules for commercial advertising through electronic communications. It establishes requirements for electronic commercial advertisements, gives recipients the right to unsubscribe from commercial advertising sent to them electronically, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and send information or updates pertaining to orders
To be in accordance with CASL, we agree to adhere to the following rules related to sending electronic messages with commercial advertising content:
- Not use false or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way
- Include the physical address of our company headquarters
- Monitor third-party email marketing services for compliance, if one is used
- Allow users to unsubscribe by using the link at the bottom of each email, which shall be active for 60 days
- Honor unsubscribe requests as soon as possible
- Only subscribe customers if they agree to opt-in to receive electronic communications containing commercial advertisements
If at any time you would like to unsubscribe from receiving future emails, you can email us at
firstname.lastname@example.org and we will promptly remove you from ALL commercial correspondence.
We will retain your PII for the amount time it will take to fulfill the purpose for which it was collected. When assessing an appropriate amount of time for retaining information, we carefully examine our need to collect personal information at all and, if we establish that there is a need, we only retain it for the amount of time it is needed, unless a longer amount of time is required by law.
When we receive a privacy question, we have a designated Privacy Officer that will handle the inquiry and provide an appropriate response. If you send in a complex question, we may get in touch to obtain more information from you. All questions received will be reviewed and dealt with by our Privacy Officer.
100 Dispensing Way
Lower Sackville, NS B4C 4H2
Updates to our policy
Last Edited on 2019-10-31